Join our team

Travel Reservations Manager

Job brief

You will be working with a team of diligent but affable creatives and marketing experts, who have an eagerness to go above and beyond for clients. We are looking for someone who hits the ground running and seeks new opportunities to grow the business at every corner, while running a tight ship with guest bookings.

 

You will manage your own workload, liaising with and reporting regularly to the CEO.

 

The ideal candidate will have excellent communication and organisational skills, experience in the travel sector, and be well-versed with a variety of bookings systems, travel procedures and policies. It is imperative that you have the capability to actively discover new ways to do the job more efficiently.


Duties

  • Manage bookings across all Fire Island Eco Retreats properties.

  • Oversee all 3rd party platforms listings.

  • Arrange ground logistics including transport and transfers between properties (excluding flights).

  • Manage newsletter subscriptions and ideas for newsletter topics and specials.

  • Seasonal planning/marketing plan including research to get new business.

  • Event and tour package suggestions and planning.

  • Ensure expired offers are removed across all platforms in a timely manner.

  • Manage tour operator connections and gather details for the contact database.

  • Suggest marketing material when required.

  • Research, suggest, plan and attend expos.

  • Follow up on cold leads.

  • Follow up on newsletter leads.

  • Monthly reporting on enquiries, bookings, sign-ups etc.

  • Bookkeeping: reporting of all income & expenses, including any services paid for or offered via other suppliers – ensuring all is covered and recorded.

  • Stay on-brand by ensuring eco-friendly and sustainable solutions, wherever possible.

  • Booking platform management requirements:

    Currency changes to be monitored and changes suggested when needed.
    Calendar check-ins, availability and integrations pulling through.
    Test contact forms regularly.
    All property listings kept up to date.
    Able to work on the booking platform and track all bookings & movements.

Minimum Requirements

  • Matric

  • Hospitality diploma/certificate (advantageous)

  • At least 2 – 5 years of experience

  • In-depth knowledge of the travel industry 

  • Proficient in reservation systems – e.g. Semper, Nightsbridge etc

  • An analytical mind with problem-solving skills

  • Excellent organisational and multitasking abilities

  • A team player with leadership skills

  • Eco-conscious attitude and habits

Desirable Knowledge

  • Proven experience managing travel reservations

  • Proficient in MS Office

  • Fully bilingual in English and Afrikaans. A third language will be advantageous

  • Proficiency in SAGE (advantageous)

Our Fire Island Eco Retreats portfolio is expanding. We consistently invest in the growth of our brand and our company. Join a team that has a passion for eco-friendly luxury travel and nature conservation. We cater for our guests’ every creature comfort and we take great pride in our attention to detail. Our guests can expect to experience the holiday of a lifetime, pampered by our attentive staff, while enjoying our sumptuous accommodations and exquisitely prepared cuisine, every day. You will be part of our vision to offer unforgettable experiences to guests, with a goal of living sustainably and in harmony with nature.

VNK Chef

Vida Nova Kruger - Chef

Job brief

We are looking for an experienced chef. The ideal candidate will make certain that all guests receive first-rate, unforgettable cuisine. You will be responsible for ensuring that our Fire Island Eco Retreats culinary service standards are met, and monitoring and maintaining the guest experience with personalised attention.

 

Vida Nova Kruger is a private lodge that boasts eight bedrooms and offers guests safari activities. Our team is diligent but affable, with an eagerness to go above and beyond for our guests, wherever possible.

 

Duties

  • Assisting in the coordination and supervision of the running of the kitchen.
  • Adhering to our high standards at all times, with a goal of fulfilling maximum guest satisfaction.
  • Working within the food budget, creating fresh and innovative menus that delight guests.
  • Recruiting support staff for the kitchen.
  • Ensuring minimum wastage.
  • Ensuring eco-friendly and sustainable solutions wherever possible.
  • Assisting with the management of the organic vegetable, fruit and herb garden.
  • Utilising the garden produce within the menu.
  • Ensuring a fast and efficient service to the guests.
  • Ensuring that any complaints are dealt with immediately and in a manner satisfactory to the guest.
  • Manage food costing, wastage and inventory.
  • Monitor food stock and place orders.
  • Maintain standards for food storage, rotation, quality, and appearance.
  • Ensure compliance with applicable health codes and regulations.
  • Establish maintenance and cleaning schedules for equipment, storage, and work areas.

Minimum Requirements

  • Matric
  • Culinary-related tertiary qualification (advantageous)
  • Minimum of 2 years experience in a similar role
  • Food and beverage knowledge
  • Working knowledge of the restaurant operations
  • Ability to work various shifts
  • Eco-conscious attitude and habits

Competencies

  • Neat and professional
  • Excellent culinary knowledge
  • Product knowledge of competitors
  • Team leadership/mentorship
  • Excellent food hygiene safety knowledge
  • An analytical mind with problem-solving skills
  • Excellent organisational and multitasking abilities
  • A team player with leadership skills
  • Great time management skills
  • Excellent verbal and written communication skills
  • Basic computer skills and experience with Microsoft Office (Excel, Outlook)

Our Fire Island Eco Retreats portfolio is expanding. We consistently invest in the growth of our brand and our company. Join a team that has a passion for eco-friendly luxury travel and nature conservation. We cater for our guests’ every creature comfort and we take great pride in our attention to detail. Our guests can expect to experience the holiday of a lifetime, pampered by our attentive staff, while enjoying our sumptuous accommodations and exquisitely prepared cuisine, every day. You will be part of our vision to offer unforgettable experiences to guests, with a goal of living sustainably and in harmony with nature.

Klaarstroom 1

Klaarstroom Hotel - Assistant Manager

This charming little hotel is the ideal place for our guests to decamp from busy lifestyles and simply repose, or soak up the sights on breathtaking hiking trails, mountain bike routes, horse-riding paths and evenings spent stargazing under the clear skies. Klaarstroom is an off-the-beaten-path destination and not for the city lover. Our team is diligent but affable, with an eagerness to go above and beyond for our guests, wherever possible.

 

Job brief

We are looking for an experienced Assistant Manager to help oversee the daily support operations of the hotel, working with guests, hotel staff and restaurant staff, and supporting the management of reservations. You will assist in leading a team of hotel and restaurant staff and will report to the General Manager.

 

The ideal candidate will have excellent communication and organisational skills, experience in the hospitality sector, be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow all operations to function properly.

 

Duties

  • Assist in the management and operation of the hotel and restaurant.
  • Help the General Manager with any ad hoc duties assigned to you.
  • Ensure outstanding service to guests at all times.
  • Answer questions and respond to queries regarding reservations, hotel information and guest concerns.
  • Assist in the supervision of the daily shift process.
  • Help to resolve customer queries and complaints.
  • Assist all departments in servicing the guests.
  • Help to assess staff performance and provide coaching and guidance to ensure maximum efficiency.
  • Ensure the smooth and adequate flow of information within the hotel to facilitate business operations.
  • Stay on-brand by ensuring eco-friendly and sustainable solutions wherever possible.
  • Assist with the management of the organic vegetable, fruit and herb garden.
  • Ensure garden produce is incorporated within the restaurant menu.

Minimum Requirements

  • Matric
  • Hotel Management diploma / certificate (advantageous)
  • At least 2 – 5 years of experience
  • Food and Beverage knowledge (advantageous)
  • Working knowledge of the hotel operations
  • An analytical mind with problem-solving skills
  • Excellent organisational and multitasking abilities
  • A team player with leadership skills
  • Eco-conscious attitude and habits

Desirable Knowledge

  • Proven experience as an assistant manager
  • In-depth understanding of hotel management procedures
  • Proficient in MS Office
  • Fully bilingual in English and Afrikaans. A third language will be advantageous
  • Knowledge of reservation systems (advantageous)
  • Proficiency in SAGE (advantageous)
  • Nightsbridge knowledge (advantageous)

Our Fire Island Eco Retreats portfolio is expanding. We consistently invest in the growth of our brand and our company. Join a team that has a passion for eco-friendly luxury travel and nature conservation. We cater for our guests’ every creature comfort and we take great pride in our attention to detail. Our guests can expect to experience the holiday of a lifetime, pampered by our attentive staff, while enjoying our sumptuous accommodations and exquisitely prepared cuisine, every day. You will be part of our vision to offer unforgettable experiences to guests, with a goal of living sustainably and in harmony with nature.